WestOne Training Terms and Conditions

WestOne Training Terms and Conditions

Definitions:

"we", "us", and "our" are references to WestOne Training Ltd.

"you", "your" and "client" are references to the person paying for the service and agreeing these terms.

"services" or “courses” are provided by WestOne Training Ltd.

Order acceptance 

We have not accepted your application and your place will not be confirmed until we receive 50% payment for said services. We will however, hold your place on any courses for 5 days, to allow you time to make the payment unless you are on a payment plan. We will endeavour to contact you via e-mail and telephone before we give your place to another customer. Once your payment has been received, you will receive the 'welcome' e-mail including all details relating to the course you have purchased. Until this time, we reserve the right to refuse, cancel or reject any order made by the customer. In such cases, a full refund will be made using the same method of payment that was originally made.

Money back guarantee

WestOne Training Ltd offer the following refund conditions:

• You are entitled to a full refund if you are within a 30 day period from the time and date of booking and you write to us to cancel your booking/s.
  
• You are entitled to a 60% refund if you are within a 30 to 60 day period from the time and date of booking and you write to us to cancel your booking/s.
  
• You will not be entitled to a refund after the 60 day period from the time and date of booking and you write to us to cancel your booking/s.
  
• Or; You are entitled to a 80% refund if you leave the training on the first day because you are unhappy with the training.  You will not be entitled to a refund after the first day.
• IF; You return, as new, any study materials and certificates issued for the training.

Payment Plans

If you default on your monthly payment plan for more than 2 months (60 days), or wish to extend your payment terms for longer than the agreed term, a charge of 10% of the total services bought will apply in way of an administration fee.  You may pay off any remaining amount early with no additional administration charge.

Cancellation of Courses
If a course has less than 4 members signed on 4 weeks prior to the course start date , we reserve the right to cancel and refund all monies paid for said course or re-schedule a course that meets with your timetable. We will inform all members with as much notice as possible and offer alternative courses where possible.

Invoices
All invoice notifications will be sent via e-mail and by post. Customers are required to pay their invoice in advance of the delivery of any services or courses, using the available method of your choice within 5 days of the invoice issue date.

Bank charges
Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.

Processing your Payments
All online purchases are carried out by a third party payment processor (HSBC) with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form.

How we use your data
We agree never to sell, make public, or distribute your details that we keep with your booking records. This information is for internal use and will never leave the company.

Sensitive data
Customers are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the customer is required to change their password.  They can do so by calling our offices on 01461 500799 or emailing training@w1nlp.com

Payment schedules
You agree to supply appropriate payment for the services received from us in advance of the time period during which such services are provided.

Any questions concerning the above stated terms and conditions should be e-mailed (terms@W1NLP.com) to us before ordering.