W1NLP Terms and Conditions
Terms & Conditions
1. Interpretation
1.1 Definitions
Unless otherwise stated, the following definitions apply to this document:
- "we", "us", and "our" are references to W1NLP; WestOne Training Ltd. is a trading name of BBNLP Ltd. registered in England and Wales no: 5326382. 46 Alexander Gate, Stevenage. HERTS. SG1 5RG.
- "you", "your" and "customer" are references to the person paying for services from W1NLP having entered into this agreement;
- "services" or “courses” are NLP courses, workshops and other services provided by us to you;
- "order" means a request made by the customer to us for services to be supplied subject to these conditions;
- "charges" are the charges payable by the customer for the provision of services details of which can be found on http://www.W1NLP.com and may vary from time to time.
1.2 Headings
The headings in this document are for convenience only and shall not affect the interpretation of these conditions.
2. Ordering process
2.1 Order acceptance
We have not accepted a customer application and your place will not be confirmed until we receive full payment for said services. We will however, hold your place on any courses for 5 days, to allow you time to make the payment. We will endeavour to contact you via e-mail and telephone before we give your place to another customer. Once your payment has been received, you will receive the 'welcome' e-mail including all details relating to the course you have purchased. Until this time, we reserve the right to refuse, cancel or reject any order made by the customer. In such cases, a full refund will be made using the same method of payment that was originally made.
3. Refunds & Guarantees
3.1 Money back guarantee
Customers are entitled to a 50% refund if notice is given in writing within 3 months of the training. Customers are entitled to a 15% refund if notice is given in writing within 2 months of the training. Customers are entitled to a 0% refund if notice is given in writing within 1 month of the training. Cases involving offline methods of payment will be refunded using a personal cheque or other online method. Please note a refundable administration fee of £450 will be deducted from any refund.
3.2 Delegate Cancellations
After the start date of the course, the customer may not be entitled to any refund.
3.3 Cancellation of Courses
If a course has less than 4 members signed on at the start of a term, we reserve the right to cancel and refund all monies paid for said course. We will inform all members with as much notice as possible and offer alternative courses where possible.
4. Billing
4.1 Payment schedules
The customer agrees to supply appropriate payment for the services received from us in advance of the time period during which such services are provided.
4.2 Invoices
All invoice notifications will be sent via e-mail. Customers are required to pay their invoice in advance of the delivery of any services or courses, using the available method of your choice within 5 days of the invoice issue date.
4.3 Bank charges
Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.
4.4 Booking Reservation
We reserve the right to make the customer's reserved place on any course available to others, if 5 days have passed without due payment being received. Any added time for payment will be at our sole discretion.
4.5 Currencies
All invoices and payments are processed in GB Pound Sterling (£). We do not accept payments in any other currency other than GB Pound Sterling (£).
5. Payment Security
5.1 Processing your Payments
All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form.
Our secure payments are currently handled by Worldpay www.worldpay.com.
6. Customer Responsibility
6.1 Contact Information
The customer is responsible for keeping their contact details up to date. If you wish to change your contact details, please do so via http://www.W1NLP.com or e-mail training@W1NLP.com with any amendments. We cannot be held responsible for communication mix-ups as a direct result of the customer’s failure to update their details.
6.2 Sensitive data
Customers are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the customer is required to change their password. They can do so via http://www.W1NLP.com or by e-mailing training@W1NLP.com.
7. Data Protection
7.1 How we use your data
We agree never to sell, make public, or distribute your details that we keep with your membership records. This information is for internal use and will never leave the company.
8. Supervision & Delivery of service
8.1 We cannot be held responsible for any customer outside of the specified delivery times of the service or course. For anyone under 18, it is their parent or guardians’, responsibility to ensure their safety outside of these times.
8.2 We reserve the right to reschedule the delivery time, date or location of a course or service. If this happens we will:
8.2.1 Announce the change on our website. 8.2.2 Announce the change via e-mail. 8.3 It is the responsibility of the customer to regularly check our website and their e-mail in order to keep informed of any changes. 8.4 We aim to inform you of any changes at least 48 hours before the scheduled delivery time of the course or service. If we inform you later than this, you may be entitled to a refund of the monies paid for the part of the course or service that was rescheduled, at our discretion.
9. General Terms
9.1 We feel that all customers should be able to enjoy our courses in a safe and pleasant environment and to ensure this, customers must observe the following rules during the delivery of our courses:
9.1.1 Customers must agree to the rules set out below.
9.1.2 We reserve the right to terminate membership for breach of the rules, or conduct which, in our opinion, is damaging to the character or interests of us or offensive to other customers or staff.
9.1.3 Customers must advise staff of any personal health issues such as heart conditions, epilepsy and other conditions etc. prior to booking onto a course to help avoid accidents, injuries or misadventures to themselves and others. By booking onto a course you are certifying that you are fit to undertake moderately strenuous exercise.
9.1.4 Customers accept responsibility for their state of health and physical condition while the course is being delivered. If a customer feels dizzy, nauseous or in any other way unwell during this time, they should alert a member of our staff immediately.
9.1.5 Customers behaviour whilst the course is being delivered must not constitute a security or safety hazard to themselves or others.
9.1.6 Absolute discretion is retained by us to reject any application or renewal of membership, however, we will inform you via e-mail the reason for rejection.
9.1.7 Our liability for damage or loss to Customers' property is strictly limited to any damage or loss suffered as a direct result of the negligence of us or our staff.
10. Limitation of Liability & General Terms
10.1 We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for membership suspension or termination.
11. Modification
11.1 We reserve the right to add, delete, or modify these Terms and Conditions, our courses, products, prices and website at any time. All customers are encouraged to check this document at least once a month to ensure they are aware of any changes.
Any questions concerning the above stated terms and conditions should be e-mailed (terms@W1NLP.com) to us before ordering.
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